Last updated: June 9, 2025
Welcome to HeyWaiter! We take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and related services (collectively, the “Services”).
1. Information We Collect
1.1. Information You Provide Directly
- Account Information: Name, email address, phone number, password.
- Business Details: Restaurant name, address, menu items, pricing.
- Payment Information: When you make payments through our integrated processors, we collect transaction details (note: we do not store full credit-card numbers on our servers).
1.2. Information We Collect Automatically
- Device & Usage Data: IP address, device type, browser type, operating system, pages visited, time stamps, crash logs.
- Analytics & Cookies: We use cookies, web beacons, and similar technologies to understand how you interact with our Services, to remember your preferences, and to improve performance.
2. How We Use Your Information
- To Provide & Improve Services: Enabling account setup, processing orders, delivering notifications, debugging issues.
- Customer Support: Responding to inquiries, troubleshooting problems.
- Communications: Sending updates, security alerts, promotional messages (you can opt out at any time).
- Analytics & Research: Understanding trends, usage patterns, and enhancing features.
3. How We Share Your Information
- With Service Providers: Payment processors, hosting providers, analytics vendors—only to perform services on our behalf.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.
- Legal Requirements: If required by law or to protect HeyWaiter’s rights, users, or the public.
We do not sell your personal information to third parties.
4. Cookies and Tracking Technologies
We may use:
- Cookies: Small files stored on your device to recognize repeat visits, remember preferences.
- Web Beacons & Pixel Tags: Invisible images or scripts used to track usage.
You can disable cookies through your browser settings, but this may affect your ability to use certain features.
5. Data Security
- We implement industry-standard technical and organizational measures to protect data.
- Access to personal data is restricted to authorized personnel on a need-to-know basis.
- Despite our efforts, no security measures are 100% foolproof; please use caution when transmitting information.
6. Data Retention
We retain personal information only as long as necessary for the purposes outlined:
- Active Accounts: Until you delete your account.
- Legal Obligations: As required to comply with legal, regulatory, or accounting requirements.
7. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Access: Request a copy of your personal data.
- Correction: Update inaccurate or incomplete information.
- Deletion: Ask us to delete your data (subject to certain exceptions).
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at privacy@heywaiter.com.
8. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us to have it removed.
9. International Transfers
If you are located outside the country where our servers operate, your information may be transferred across borders. We ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect your data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated date at the top and, where appropriate, notify you by email or in-app notification. Continued use of the Services after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
HeyWaiter,
Email: privacy@heywaiter.com
Address: Tirana – Albania
Thank you for trusting HeyWaiter with your information. We’re committed to keeping it safe and secure.